At Trusted Peptides, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. We collect only what we need to process orders and improve our service — we do not sell your personal information to third parties.

1. Information We Collect

Account & Order Information

Name and email address
Shipping and billing address
Phone number (optional)
Order history and product preferences
Account login credentials (password stored as encrypted hash)

Payment Information

Payment method type (card, ACH, crypto)
Last 4 digits and expiration date of card (for reference only)
Full card details are processed by our PCI-DSS compliant payment processor — we never store raw card numbers

Technical & Usage Data

IP address and approximate location (city/region level)
Browser type and operating system
Pages visited and time spent on site
Referring URL
Device type (mobile, tablet, desktop)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and send order confirmations and shipping notifications
Provide customer support and respond to your inquiries
Verify researcher eligibility and comply with our Research Use Policy
Detect and prevent fraud, chargebacks, and abuse of our platform
Improve our website, product catalog, and customer experience
Send you order-related transactional emails (receipts, shipping updates, CoA delivery)
Send marketing communications only if you have explicitly opted in — you can unsubscribe at any time
Comply with legal obligations and respond to lawful requests from authorities

3. Sharing Your Information

We do not sell your personal information. We share your data only with:

Shipping carriers (FedEx, USPS) — name and address for delivery
Payment processors — for transaction authorization and fraud prevention
Email service provider — for transactional and marketing emails (if opted in)
Analytics providers — aggregated, anonymized data for site improvement
Legal authorities — when required by law, court order, or to protect our legal rights

4. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your cart, and understand how visitors use our site. Cookies we use include:

Essential cookies — required for the site to function (session, cart, login state)
Analytics cookies — anonymized usage data to improve site performance (Google Analytics)
Marketing cookies — only if you have consented, for retargeting and advertising purposes
You can control cookies through your browser settings. Disabling essential cookies will affect site functionality.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfill the purposes described in this policy. Order records are retained for 7 years for legal and tax compliance purposes. You may request deletion of your account and personal data at any time (subject to legal retention requirements).

6. Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data in transit, encrypted storage of sensitive data, access controls limiting employee access to personal data, and regular security reviews.

No system is completely secure. If you become aware of a security issue, please contact us immediately at support@[yourdomain.com].

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate or incomplete data
Deletion — request deletion of your personal data (subject to legal retention requirements)
Portability — receive your data in a machine-readable format
Opt-out of marketing communications — unsubscribe at any time via the link in any email
California residents (CCPA) — right to know, right to delete, right to opt-out of sale (we do not sell data)

8. Children's Privacy

Our Site is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a minor, we will delete it promptly. If you believe a minor has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. For significant changes, we will also notify you by email. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, data access requests, or to exercise your rights, contact us at: support@[yourdomain.com]

We aim to respond to all privacy inquiries within 5 business days.